ambrinlondon.com
FAQ

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FAQ

Delivery Information

Ambrin London only delivers within Europe.

Delivery time for Denmark is 3-5 working days and 7-10 working days for the rest of Europe. Please note that delivery may take slightly longer at peak times such as sales and holidays.


Free Delivery to Europe on orders over 1000DKK.


Delivery costs for all items under 1000DKK is 55DKK in Denmark & 100DKK for the rest of Europe.



All deliveries are made by Postnord/Parcelforce.



Return policy

Ambrin London grants full right of cancellation for a period of 14 days from the day after you received the items.

You must give us notice within 14 days after the receipt of your items. Hereafter you have 14 days to return the items to us. Items must be returned in their original condition and in their original, undamaged packaging if you are to receive full compensation for your purchase (excl. delivery expenses). 


We accept that items have been taken out of the packaging for inspection and testing (equivalent to what is normal and possible in a physical shop). After inspection if we feel the items have been used to an extent that they have lost value, we will not be able to offer you a refund.

 


To complete your return, we require a receipt or proof of purchase. Customers must pay the delivery charges for the return of a product. The delivery charges are non-refundable. As soon as we have received and approved the returned items, we will credit your account with the amount you paid for the items within 28 days. Refunds are issued to the credit card that was originally charged.

 

Please keep your post office receipt as documentation of shipment of the returned items. All costs in connection with the return of items shall be paid by the customer. The items are your responsibility until they reach our warehouse. 

 

Please note that some items cannot be returned. Any items that have been personalized or modified to your specification cannot be returned. Gift cards cannot be returned or converted to cash.  


If the items are defective or damaged when you receive them from our warehouse, we will replace them free of charge. However, you must inform us within 3 days of receiving the items.


Please send us an e-mail at info@ambrinlondon.com.


Returned, defected or damaged items should be sent to:
Ambrin London
Stokholtbuen 6
2730 Herlev, Denmark.   


Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

 

 

Jewellery Care

All sterling silver jewellery will age and tarnish naturally. However, with proper care your jewellery will retain its beauty and shine.

Always put your jewellery on last when getting dressed, to avoid contact with perfumes, body lotions, creams, hair sprays or any other chemicals.

Remove jewellery when you shower or bathe and particularly when on the beach.

Avoid storing your jewellery next to costume jewellery or watches.


Cleaning

Clean your silver jewellery in warm soapy water, ensuring that it is rinsed thoroughly and dried before storing.

If your jewellery becomes tarnished the best way to clean it is with a jewellery polishing cloth or a soft lint free cloth.

Privacy policy

Ambrin London operates http://www.ambrinlondon.com.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.  


We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. 
 

Information Collection and Use  

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name or any other personal information.  

Log Data 

Like many site operators, we collect information that your browser sends whenever you visit our Site.  

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

Communications  

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that can be of your interest via Email. 

Cookies  

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.  

 

Security  

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 

 

Changes To This Privacy Policy  

This Privacy Policy is effective as of 15-08-2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.  

Last updated: 15-08-2019


Contact Us  

If you have any questions about this Privacy Policy, please contact us at info@ambrinlondon.com



 

Contact info


Ambrin London ©
CVR: 37 14 79 58


Tel: +45 60 56 25 44

E-mail: info@ambrinlondon.com